FAQs
PRICES
The current price rate is published in February and is maintained for the entire year, from February to February
The price rates are exclusive for schools and professionals in the sector
The prices are not published on this website for reasons of confidentiality towards our clients
The price rate is requested through the CONTACT section of this website:
(requesting prices and indicating the data of the educational center / company)
http://www.pronens.com/contacto
ORDERS
Orders can be made:
Telephone: (+34) 932 762 975
Fax: (+34) 933 536 429
Email: [email protected]
Web Order Form: http://www.pronens.com/pedidos
Through our commercial delegates
* It is advisable to send orders by email so that the quantities and sizes are recorded.
DELIVERY TIME
The usual delivery time during the course is 15-20 days
The delivery period for orders in September and October is 3 to 4 weeks (may be a shorter period)
The delivery time may vary if some material or fabric is used up.
The delivery period for school uniformity will be 30 to 60 days
TIMMING FOR ORDERS AND REPLACEMENTS
Orders can be placed throughout the course, the usual delivery time during the course is 15-20 business days
When should I place the order to receive it on the desired date?
Orders for the first week of September: They must be made before June 30
Orders placed from July 1 to 15: Delivery during the first half of September
Orders placed from July 15 to 30 + August: Delivery during the second half of September
Orders placed in September and October: delivery time of 3 to 4 weeks
PAYMENT METHOD
Regular customer
30-day bank receipt (only for customers with an open credit line)
Early transfer
Cash on delivery (through a collaborating external agency. Commission: € 5 in collections of € -500 / € 10 in collections + € 500)
Depending on the amount of payment and conditions may vary
New client
First New Customer Order (order + € 500): 50% upon confirmation - 50% upon order delivery
First New Customer Order (order -500 €): 100% upon confirmation. Advance payment by transfer or card before the goods leave
Procedure of the First Order of a new customer is: Once the items and quantities are detailed, a budget is prepared so that the customer can proceed to the acceptance by entering into account the stipulated amount. The date of entry is the date of acceptance and to be taken into account for the processing of the order and its delivery time
PORTES
Regular Garments
Shipping costs in orders of net worth over € 300 (excluding VAT) in Peninsula and Balearic Islands, and for a single delivery address
Orders under € 300: The customer only pays € 7 for shipping costs. (included in invoice)
Shipping due to the Canary Islands, Ceuta, Melilla and the rest of the EU (the customer is responsible for shipping costs)
We ship to any EU population (other populations consult shipping conditions)
Shipments are made by own or collaborating Transport Agency with a delivery time of 24/48 hours
Special Garments (* by volume or weight)
Agendas: Paid from 150 units. Lower order: € 9 postage
Márfegas Folding mattresses: € 25 postage
* In both cases we give the customer the option of picking up the order in the warehouse or sending his transport agency
MINIMUM ORDER (MOQ)
There is no minimum purchase amount *
Depending on the type of garment we may be subject to the Minimum Manufacturing Technicians (MOQ) which is usually:
Items with size: 6 units per size needed (babis, tracksuits, polo shirts, shirts etc.)
Items without size: 10 units (backpacks, agendas, accessories, marbles and mattresses, etc.)
In garments of school uniformity or with special patterns the MOQ (minimum quantity) may vary. (Consult)
* Offers and promotions may be subject to minimum purchase quantities
SIZES
We can manufacture all garments in any size
Our patterns are spacious and comfortable to ensure the comfort of the students and facilitate the work of the educators
You can check the available sizes and their corresponding measurements in the file of each product
If you have any questions, do not hesitate to contact us by phone
QUALITY
We work exclusively with the best quality fabrics in the market in terms of weight and composition for each garment
We label all garments with their composition
We maintain a constant innovation policy to adapt the best available techniques and materials
PERSONALIZATION
The price includes the color printing of your logo on all garments. We give it away!
We can also customize the garments with any other customization technique (multi-color screen printing, embroidery, vinyl ...). To budget send us your logo or brand
We master all kinds of customization techniques with a very careful quality standard and use the best materials on the market at factory prices, economical and without intermediaries
CONTINUITY
We manufacture all our garments and guarantee the continuity of all our products and the possibility of making replacement orders throughout the course
HOLIDAYS
In order to have a good uniformity management and to be able to have orders on the desired date, it is important to remember that PRONENS closes for holidays on the following dates:
August: from 7/31 to 8/15
Christmas: from 12/22 to 9/1
Easter week
During the holiday period, schools can make orders and inquiries by email to [email protected] that will be processed on the return by date and order of arrival. The holiday period does not compute in terms of manufacturing and delivery timming
CHANGES AND RETURNS
In PRONENS we subject all our garments to a rigorous quality control before being sent.
If you perceive any possible damage in the packaging of your order and you think it may affect its content you must make it appear in writing to the carrier at the time of delivery.
Defective Article of Origin
In the event that the item received is not in perfect condition, is defective or has a tare, PRONENS undertakes to change it and will bear all the costs of the return and the new shipment. To do this, you must contact us, in a maximum of 7 business days from delivery, through our email address [email protected] to notify us of the defects detected in the item received, as well as to consult any other type of information about returns.
The item must be in the same conditions in which it was delivered, together with the duly completed return sheet and a copy of the invoice or delivery note.
Once the item arrives at our facilities from PRONENS we will verify the incident and exchange it for another item of the same reference (free shipping).
REMEMBER you have 7 days!
For all cases stated in our return policy, the return or exchange of items that have been used, handled, damaged or altered in any way, or that do not include the original packaging, will not be accepted.
No returns or exchanges will be accepted after seven days from the date of delivery.
Returns of customized products, with embroidered names, or expressly manufactured for a customer are not accepted except that the product has some tare and so the carrier has been recorded.
We are not responsible for losses or damages that may be suffered by returned products that have not been sent or packaged properly by the senders.
SHOPS AND DISTRIBUTORS
PRONENS is dedicated to the manufacture of clothing and school uniforms wholesale
We manufacture for all those points of sale and distributors who wish to distribute school uniforms and quality school clothes
Under the brand Pronens or neutral (see conditions). There is possibility to manufacture for other brands (consult)
The rate and conditions of sale to distributors are requested through the CONTACT section:
(indicating all company data)
http://www.pronens.com/contacto
Orders from stores and distributors for September must be passed before June 30
* The fact of formalizing an order implies having read this information and agree.